For those that mattered, Nintendo just launched a FREE internet wifi connection gaming service. Yes you read it right. FREEEEE :)
So if you got Wifi at home, just fire up your Nintendo DS with the latest Mariokart .. and start racing with people worldwide wirelessly. Oh just one caveat - If you're a Singnet user, you are out of luck.
I called them tech supportees thrice.
First time, this guy over the phone claimed "we do not block anything Call this number to check with Nintendo for support." I was pleasantly surprised. Guess what, the number doesn't work. No matter, I have trouble with the shitty speedtouch 570 (modem + wifi router) they gave for free, so I decided, why not bite the bullet and buy a new modem and router. Yup .. spent some hundreds to get a 3com ADSL dual link Home connect and a Belkin 54G. Wooo!!! ... feels nice to get new toys. But guess what, it still doesn't work.
So I decided to try logging into my ADSL with my pacnet account user id and password (incase you readers are unaware, once you have an active ADSL line, you can log into it using any ISP's ADSL username and pwd). Guess what, then my gamestop.com website starting loading normally, and I can connect using my DS!!!
So much for doing hardware testing for these so called tech support.
Then, I called them back a 2nd time. This guy over the phone exclaimed "What is nintendo?" Bad sign. Then I said "Well, it is a portable gaming handheld, like PSP". He then says "What is PSP?". Very bad SIGN!! Then I said " you know? like game boy?" And he says he doesn't know what those things are, so sorry not supported. WTF?!?!!? Win liao lor. How come previous guy knows then?? He kept reiterating that "we cannot support what we don't know sorry". I mean this guy did not even ask me what NintendoDS was or what it actually does. He just says no help. I aksed to speak with customer service manager so I could escalate this, but he claimed "manager not around, call back around 2".
Well, then I called back a few minutes later to speak to another person who is more open. She took down all the issues I had and told me she will escalate the problem to tech support and get back to me in a few days. Yup and she took my cellphone number.
Sigh ... so much for good customer support. Singnet is the first establishment that I am supporting that is the closest to "government run". I have always been with Pacnet, UOB, (no DBS for me) and Citibank. And you know what? Once bitten twice shy. I am sticking with M1 no matter what. And I will drop Singnet once the contract expires.